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| Guarantees |
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| Product Warranties |
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Back to Storefront SOLAscape 90 Day Limited Warranty. A SOLAscape product, when purchased from Adventive IDEAS LLC, is
warranted against defects in materials and/or workmanship under normal
use for a period of NINETY DAYS from date of purchase by the original
purchaser ("Warranty Period"). If a defect arises and a valid
claim is received within the Warranty Period, at its option,
Adventive IDEAS will either 1) repair the defect, using new or
refurbished replacement parts, or 2) replace the item with a new
item that is at least functionally equivalent to the original
garment.
Limits and Exclusions
A
replacement product or part, including a user-installable part
installed in accordance with instructions provided by Adventive IDEAS,
assumes the remaining warranty of the original product or part. When
an item is exchanged, any replacement product or part becomes your
property and the replaced product or part becomes Adventive IDEAS'
property.
Coverage
under these Warranties is limited to the United States of America,
including the District of Columbia and the U.S. Territories of Guam,
Puerto Rico, and U.S. Virgin Islands.
These Limited Warranties apply only to products that can be identified as sold by the SOLAscape.com website. These Limited Warranties do
not apply to any products not sold through this website and do not apply to:
a) damage caused by failure to follow instructions relating to
product's use, instructions or the installation of components;
b) damage caused by accident, abuse, misuse, fire, floods, earthquake
or other external causes; c) damage caused by service performed by
anyone who is not authorized by Adventive IDEAS; d) a product or part
that has been modified to alter functionality or capability; (e) damage
due to normal wear and tear which is affected by how the product is
used;
and (f) any purchaser who bought the product from a reseller or
distributor not authorized by Adventive IDEAS, including but not
limited to purchases from internet auction sites.
The Warranties do not apply to a Rechargeable
Battery being an item intended to be periodically replaced by the
purchaser during the normal life of the product.
ADVENTIVE
IDEAS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF
THESE WARRANTIES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ADVENTIVE
IDEAS DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF
ADVENTIVE IDEAS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED
WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES
SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.
Some
states disallow the exclusion or limitation of incidental or
consequential damages or how long an implied warranty lasts, so the
above exclusions or limitations may not apply to you. This warranty
gives you specific legal rights and you may also have other rights,
which vary from state to state.
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| Website Security and Privacy |
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| Privacy Policy |
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Privacy is an important issue to everyone these days.
Stories of identity theft are still common on the news, reports of credit card
theft are rising, and fear for the information that defines our personal identity increases. Fortuntely,
theft of credit card and other personal information from a modern PCI compliant
website, like the one you are on now, is almost impossible. We are fully compliant with the PCI requirements demanded by VISA, MasterCard & Discover, so you have little fear that your
information will be compromised.
Possibly the biggest potential risk to you would be the VOLUNTARY
distribution of your personal information. WE WILL NEVER sell or distribute your personal information to anyone, for any reason! The selling of personal information,
in some unethical circles, is common and your personal information, along with your buying
habits, is quite valuable to some marketers. We have NEVER understood why any
merchant would sell the customer information they gather for small amounts of
money. Customers are extremely valuable to ActiVHeat.com. Our total aggregate
cost of gaining your confidence and making you a satisfied customer is very
expensive. Advertising, web hosting costs, website design and maintenance are
FAR MORE EXPENSIVE than any small amount we could obtain for releasing your information. We
generate our income when we sell you products, not by trading your information. WE WILL NEVER sell or distribute your personal information to anyone, for any reason!
We think you are entitled to complete answers to all of your
information security concerns. We have created a special Help page to answer
all of these questions. Please view our Privacy Policy for the details of our information preservation
policy. Most of all, remember that you can trust ActiVHeat.com to stay current
of all of the latest security protocols and to protect your interests and
ours. |
| Website
Security |
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General Personal Information
Security. Website security is one of the most important issues for SOLAscape.com. Like you, we view the protection of ALL of the information on
our website as critical. Remember, you are not the only one at risk if there is
a security breach in our system. We have an enormous number of hours of development time
in our website design and product information. We CANNOT afford for anyone to
defeat our security system, alter or remove our information, and steal or damage
any of the information on our site. We employ a number of password and identity
identification schemes to allow only authorized employees access to our data. Our passwords aren't the cute types
of word phrases that anyone could guess.
Most of the pages of our website are open pages, available to
anyone with a web browser. When you reach the point of entering personal
information like your name, address, phone number, email, and credit card
number, that is done only through our secure server with full SSL (Secure Socket
Layer) protection. You know when you are in our secure server by the presence of
the lock icon on your browser screen and by the presence of the https:// precursor in the address bar of the
browser. The screen image of the Internet Explorer browser below shows both of these indicia in the red circled
areas.
Outside Security
Scans. We also subscribe to an outside service that validates our
security processes and provides you with assurance that our site is completely
secure. Our Volusion SSL website security service provides complete 128 bit
encryption of all information transmitted during our checkout process, or any
time that you are entering sensitive personal information on our website. The
left hand menu column of every page has the "Certified Secure Site" Volusion SSL
emblem. You can click on this emblem at any time for an up-to-the-minute scan
of the security of our website. When you click on this emblem, you get a pop-up
box that displays the results of that scan. Click the Volusion SSL emblem below
for a security scan right now.
Credit Card Numbers.
Credit card numbers are even more protected. The credit card industry has
recently initiated a series of security protocols known as the PCI (Payment Card Industry) Data Security
Standard. Compliance with this security protocol is required by Visa,
MasterCard and several other credit card
companies. Among other requirements, the PCI protocols prevent the storage of a
customers credit card information beyond the moment necessary for card
authorization and approval. VISA card has gone even further by publishing an
additional standard known as the Cardholder
Information Security Program (CISP), which not only requires
compliance with the PCI industry protocols, but also includes processor site
surveys to further ensure the protection of cardholder data. Few online scuba
stores are in compliance with these standards; choosing instead to store your
credit card information for years. This opens the opportunity for compromise
and theft of your information.
SOLAscape.com is proud to operate an e-commerce website that
is COMPLETELY compliant with the mandated PCI protocols for card security, and
the additional Visa CISP requirements. Even though you enter your credit card
number on our website during the checkout process, NO PERSON at SOLAscape.com
ever sees your credit card number! We have no way to view it and no way to
retrieve it. It can't be stolen from us, because we never have it! As soon as
you hit the "Submit Order" button, your credit card number is IMMEDIATELY
transmitted to Authorize.Net, one of the worlds largest credit card gateway
services for e-commerce. When received by Authorize.Net, your card is
verified, security checked against information held by your card issuer, and
funding for the amount of your order is authorized for payment. That approval
information is then sent to our credit card merchant holder, FastTransact and to the Automated Industry Clearing House, which handles financial
transactions for all credit card issuers. This takes only a matter of seconds.
After approval of your credit card, Authorize.Net sends a special 32 character
code to our website to allow us to "capture" the funds after any final
adjustments to your order, packing of your order items, and placement of your
order for shipment. When we ship your order, we get our money by clicking a
"Secure Funds" button in our order
management software. This button transmits the 32 character code, along with
our IP address authenticator, and your card is "officially" charged. Again, we
never know your credit card number, just the necessary code for securing
payment. Remember, we DO NOT STORE YOUR CREDIT CARD NUMBER. Also, this is why it is much safer for you to order through our website compared to ordering over the telephone and telling us your credit card number!
Saved Previous Payment
Methods. When you place an order, our website may offer you an
opportunity to save your payment method for future orders. You can feel free
to do this in absolute security, When you approve the storage of your payment
information, we do not store your credit card number. Instead, we store code
that can only be interpreted by Authorize.Net. Your saved credit card
information cannot be stolen or compromised from our web server. Authorize.Net
manages the approval of your subsequent orders. You can click on the
Authorize.Net image below to get an up-to-the-minute status report of our
relationship with Authorize.Net.
Summary. We work hard
on security issues at SOLASCAPE.com. We employ a wide variety of programs and
mechanisms to make sure our server content, your personal information, and
credit card financial information is completely protected. We are confident
that they are state-of-the-art and fully in compliance with the latest security
protocols. As a shopper, you can also be confident. If you have any questions
about your personal information or our security system for that information,
please call us at (609) 924-6110. |
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| Privacy Policy |
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We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. |
| Security |
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This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. |
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